Refund and Return Policy
Welcome to The Black Exchange!
At The Black Exchange, we are proud to host a vibrant community of independent vendors who bring a wide array of quality products and services directly to you. Our platform serves as a bridge between passionate sellers and enthusiastic buyers looking to support Black-owned businesses.
Vendor Responsibility
Please note that The Black Exchange does not directly sell or fulfill any products listed on our site. Each vendor is responsible for managing their own inventory, orders, and customer service. This includes all aspects of returns, exchanges, and refunds. The Black Exchange is not responsible for any transactions, including the handling of returns or issuing of refunds.
Contacting a Vendor
If you have any concerns or issues with your order, please reach out directly to the vendor who sold you the product or service. Vendor contact information can be found on their store page on The Black Exchange. We encourage both vendors and customers to resolve issues amicably and professionally.
Need Help?
While The Black Exchange is not involved in the direct handling of returns or refunds, we are committed to ensuring a positive experience on our platform. If you encounter difficulties contacting a vendor or need assistance with navigating our site, please contact our support team at [email protected], and we will do our best to assist you.
Thank you for supporting Black-owned businesses and being a part of The Black Exchange community!